JOB ADVERT

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DSM Corridor Group Co Ltd is seeking a proactive and detail-oriented Key Accounts Officer to join our Commercial team. The successful candidate will be responsible for managing key customer accounts, ensuring excellent service delivery, maintaining accurate documentation, and supporting smooth operations across import and export processes.

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KEY ACCOUNTS OFFICER – 4 POSTS

REPORTS TO: Senior Documentations Officer:

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Key Responsibilities:

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• Ensure punctuality and active participation in work and meetings.

• Provide exceptional customer service by acknowledging and responding to client emails within set timelines.

• Manage customer queries and complaints promptly and professionally.

• Monitor and follow up on all shipments to ensure agreed scope of work is delivered without delays or extra costs.

• Organize and participate in customer feedback sessions at least twice a year.

• Review, capture, and accurately record shipment data in company systems (SAP, Google Drive, Shipment Schedules).

• Maintain up-to-date and well-organized customer records (electronic and physical).

• Ensure compliance with internal policies, standards, and regulations in all documentation and processes.

• Utilize company systems (SAP Sales Module, HR Module, WMS, etc.) to capture customer orders, open/close projects, and update information daily.

• Track and report project expenditures, seeking timely approvals for out-of-budget expenses and keeping clients informed.

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Qualifications & Skills:

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• Diploma/Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.

• Minimum of 2 years’ experience in key account management, preferably in logistics or supply chain.

• Strong knowledge of import and export processes and documentation.

• Proficiency in SAP and other ERP systems will be an added advantage.

• Excellent communication and customer service skills.

• Ability to work under pressure, prioritize tasks, and meet deadlines.

• Strong attention to detail with good organizational and problem-solving skills.

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What We Offer:

A competitive package with statutory benefits as per the law. The contract is for two (2) years, renewable upon successful performance.

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How to Apply:

Interested candidates should submit the following:

1. CV, Cover letter & Copy of Academic Certificates explaining their suitability for the role.

2. Self-presentation video (3 minutes) following these guidelines:

   • Introduction (30 seconds): Share your name, location, and any relevant personal background.

   • Educational Background (30 seconds): Explain how your education has prepared you for this role.

   • Professional Experience (2 minutes): Summarize your relevant work experience, including previous job titles, companies, duration, key accomplishments, and skills developed.

   • Conclusion (30 seconds): Share any final thoughts or motivation for joining DSM Corridor Group.

3. The single video should be sent via WhatsApp to 0757 274 459.

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Applications can be submitted to the reception desk at DCG HQ, Ground Floor, any nearby suggestion box, or via email: career@dsmcorridor.com. Shortlisted candidates may undergo: security clearance, competency assessment, physical capability assessment, and reference checks.

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APPLICATION DEADLINE: 20th October 2025.